SAQA ID: 61595 (LP 35928)
Further Education and Training Certificate:
Business Administration Services Level 04
Title of Qualification:
SAQA ID: 61595 (LP 35928) Further Education and Training Certificate: Business Administration Services Level 04
Duration of Qualification:
This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year.
Total Number of Credits: 143
Entry Requirements
n/a
Module 1: Self-management in business
Module 2: Business Administration
Module 3: Business Management
Module 4: Business Calculations
Module 5: Business Communication 1
Module 6: : Business Communication 2
This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. Itis also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 4. Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The National Certificate in Business Administration Services: Level 4 should produce knowledgeable, multi-skilled workers who are able to contribute to improved productivity and efficiency within all commercial and noncommercial sectors. It should provide the means for current workers to receive recognition of prior learning, to upgrade their skills and achieve a nationally recognised Qualification. It should also assist new entrants to the industry. This qualification allows the learner to work towards a nationally recognised Qualification. The Qualification will allow both those in formal education and those already employed in organisations in the Administration field of learning in any business sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards.
Who is this course intended for?
The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies.
It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.
Qualifying learners could follow a career in:
• Secretarial services
• Reception services
• Switchboard operations
• Financial Administration
• Banking Administration
• Personal/executive assistant services
• Technical assistance
• Typing
• Data capturing
• Systems administration
• Human Resources administration
• Basic Contracts Administration
• Legal Secretarial services
• Reception supervision
• Change administration and management
• Relationship management
• Project coordination.
Learning assumed to be in place and recognition of prior learning
Learners accessing this Qualification should be competent in:
Communication at NQF level 3
Mathematical Literacy at NQF level 3
Computer Literacy at NQF Level 3.
Recognition of Prior Learning
The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned in the previous paragraph.
On achieving this Qualification, the learner will:
• Have knowledge of the procedures for stock and fixed asset control
• Apply such knowledge and maintain the appropriate registers
• Ensure that employees have the resources they need on an on-going basis through efficiently ordering and distributing stationery and other requirements
• Develop Administrative systems together with other employees
• Improve organisational effectiveness,
• Manage service providers
• Be an effective employee in the Administrative section of an organisation
• Be aware of how fraud can be present in an office environment and assisting in its control
• Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation.
• Identify and solve work related problems together with others in the section
• Apply efficient time management processes, procedures and techniques
• Be an effective member of a team
• Become a knowledge worker
