SAQA ID: 49397
NC: Wholesale and Retail Operations Supervision Level 4
Title of Qualification:
SAQA ID: 49397 National Certificate: Wholesale and Retail Operations Supervision Level 4
Duration of Qualification:
This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year
Total Number of Credits:135
Entry Requirements
n/a
MODULE 1: COMMUNICATION
MODULE 2: NUMERACY AND MATHEMATICS
MODULE 3: MANAGING A WHOLESALE AND RETAIL ENVIRONMENT
MODULE 4: SALES AND CUSTOMER MANAGEMENT IN A WHOLESALE AND RETAIL ENVIRONMENT
MODULE 5: STORE MANAGEMENT IN A WHOLESALE AND RETAIL ENVIRONMENT
This qualification is a further step in a learning pathway that underpins a career in the Wholesale and Retail arena, and helps the progression for a career path within an organisation. This qualification is rooted in actual practice and the learner is expected to be part of a public or private organisation and/or company operating in the area. The Certificate will form part of a learning pathway that currently stretches from NQF Levels 2 to 5. This pathway will culminate in a qualification at NQF Level 5 with the prospect of a management position within an organisation.
Specifically, the purpose of this Certificate qualification is to equip learners to understand and acquaint themselves with the principles of supervision and team leadership within the Wholesale & Retail sector and to provide career paths with associated learnerships through various levels and areas of the Wholesale and Retail environment. Supervision in this context includes all activities ensuring the achievement of desired results and the correct implementation of prescribed policies, procedures and activities. The Certificate thus aims to build capacity and improve skills at lower management level in the Wholesale and Retail sector thus ensuring the development of competence and increased service delivery in this field.
The qualification provides learners with greater competence in people management within the Wholesale and Retail Sector. The Certificate in Wholesale and Retail Operations Supervision, NQF Level 4, is designed to meet the needs of the learners who are already employed and involved in the Wholesale and Retail field. Learners with a qualification up to level 3, including through RPL, who wish to pursue a career in this area, or in fields where this learning may be useful will be allowed access to this certificate. This furthermore includes adult learners who want to enter the arena or develop their careers in one or more of the related sub-fields. Since this Certificate is part of a learning pathway it will allow mobility to persons operating at any level in the field.
The development of competence in this field will lead to world-class service delivery and company longevity. Application of the learning achieved in completing this qualification will also assist persons to enter other industries where they will be able to apply this learning in a different context.
This qualification also reflects some of the needs of the Wholesale and Retail Sector both now and in the future. It gives accessibility and flexibility to learners employed at the appropriate level desiring learning and growth opportunities, as well as the self-employed. In addition, many of those planning to develop to higher levels, or entering an organisation at a higher level, may well want to, or be required to, complete learning at this level.
The added value of the skills, knowledge and understanding developed by the Certificate will be evidenced by greater productivity resulting from the improved performance by the learner, due to the integration of the learning which will have taken place in the workplace.
On achieving this qualification, the learner will be able to:
• Apply comprehension skills to first language oral and written texts in the business environment.
• Communicate orally and in writing (in second language) in a W&R environment.
• Apply knowledge of mathematics and statistics to investigate, interrogate and solve life-related and financial problems.
• Supervise stock counts and sales performance.
• Supervise housekeeping and loss control measures.
• Supervise customer service standards.
• Describe and apply team leadership and team motivation.
• Describe and apply the management functions of an organisation, including an understanding of Primary Labour Legislation.
• Supervise promotional activities and point of sales operations.
• Basic budgetary and financial requirements are applied.
• Induct new members into teams and conduct formal meetings.
• Demonstrate knowledge and understanding of the Occupational Health and Safety Act and the Compensation for Occupational Injury and Disease Act, and the responsibilities of management in terms of the Acts.
• . Manage risk in own work/business environment.
