QCTO Skills Programme ID: SP-210502
SP: Conflict Management
Title of Qualification:
QCTO Skills Programme ID: SP-210502 SP: Conflict Management
Duration of Qualification:
This programme will be covered over a period of 2 days
Total Number of Credits: 8.
Entry Requirements
Open access.
Knowledge Component
- Topic 1: Sources of conflict.
- Topic 2: Types of conflicts
- Topic 3: Strategies for conflict management.
- Topic 4: Techniques in conflict management.
- Topic 5: Conflict consequences analysis
- Topic 6: Emotional intelligence in conflict resolution
- Topic 7: Components of Conflict Resolution Report
Application Component
- Topic 1: Apply teamwork in conflict resolution process.
- Topic 2: Profile a conflict at a workplace.
- Topic 3: Analyse a conflict profile and determine the causes of conflict
- Topic 4: Determine and implement appropriate conflict management strategies
- Topic 5: Select and apply conflict resolution techniques
- Topic 6: Analyse and profile conflict consequences
- Topic 7: Apply emotional intelligence in conflict resolution engagement
- Topic 8: Compile and implement conflict resolution follow up plan
- Topic 9: Compile conflict resolution report
The purpose of the programme is to upskill delegates on how to manage conflict and understand different types of conflict. Conflict in the workplace negatively affects the productivity and quality of work. Effective and efficient management of conflict to create peace and harmony in the workplace is an essential skill.
A qualified learner will be able to:
- Identify and describe the main sources of conflict.
- Distinguish types of conflicts
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans
- Compile conflict resolution reports
