SAQA ID: 96100
Customer Management Banking NQF Level 5
Title of Qualification:
SAQA ID: 96100 Customer Management: Banking NQF Level 5.
Duration of Qualification:
This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year.
Total Number of Credits: 163
Entry Requirements
Communication at NQF L4 and Mathematical Literacy at NQF L4
Module 1: Workforce and Workplace Management
Module 2: Workplace Operations, Change Management and Communication
Module 3: Workplace Risk, Coaching and Knowledge Management
Module 4: Workplace Finances and Project Plans
Module 5 - General Management: Banking
A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The scope of generic management covers the following five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management. This qualification addresses each of these domains with generic competencies, so that it allows the learning programme to be contextualised for specific sectors and industries.
Course Objectives
The exit-level outcomes of the qualification :
• Understand the concept of people management and how to interact with clients/staff and lead them
• Demonstrate an understanding of workplace management to ensure smooth operation of different sections
• Demonstrate an understanding of sound decision making and implement as required
