SAQA ID: 96101
Customer Management Banking NQF Level 5
Title of Qualification:
SAQA ID: 96101 National Certificate: Generic Management: General Management:
Banking (Learning Programme ID 96100):
Duration of Qualification:
This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year
Total Number of Credits: 164
Entry Requirements
Communication at NQF L4 and Mathematical Literacy at NQF L4
Module 1: Workforce and Workplace Management
Module 2: Workplace Operations, Change Management and Communication
Module 3: Workplace Risk, Coaching and Knowledge Management
Module 4: Workplace Finances and Project Plans
Module 5 - General Management: Banking
A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values. The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society.
Course Objectives
The exit-level outcomes of the qualification will be the sum of the outcomes of all the
• Understand the concept of people management and how to interact with clients/staff and lead them
• Demonstrate an understanding of workplace management to ensure smooth operation of different sections
• Demonstrate an understanding of sound decision making and implement as required
