SAQA ID: 101865
OC: Tourist Information Officer
Title of Qualification:
SAQA ID: 101865 OC: Tourist Information Officer
Duration of Qualification:
This programme consists of Core; Fundamental and Elective Unit Standards as follows and will be covered over a period of two years.
Total Number of Credits: 280
Entry Requirements
Level 4 with Communication.
Knowledge Modules:
- 422101000-KM-01, South Africa as a travel destination, Level 5, 5 Credits.
- 422101000-KM-02, Selling products, Level 5, 5 Credits.
- 422101000-KM-03, Office protocol, deportment and etiquette, Level 5, 8 Credits.
- 422101000-KM-04, Local tourism destinations, attractions and itinerary planning, Level 5, 20 Credits.
- 422101000-KM-05, Introduction to Tourism, Level 5, 15 Credits.
- 422101000-KM-06, Basic business calculations, Level 4, 5 Credits.
- 422101000-KM-07, Apply End User Computing, Level 3, 6 Credits.
- 422101000-KM-08, Business communication and customer services, Level 5, 8 Credits.
- 422101000-KM-09, Social media and digital literacy, Level 4, 5 Credits.
- 422101000-KM-10, Reception services, Level 5, 5 Credits.
- 422101000-KM-11, Map work and itineraries, Level 5, 10 Credits.
- 422101000-KM-12, Introductory Project Management, Level 4, 2 Credits.
- 422101000-KM-13, Exhibition and special events, Level 5, 3 Credits.
- 422101000-KM-14, Ready for work standards, Level 4, 5 Credits.
- 422101000-KM-15, Develop and update tourism industry knowledge, Level 5, 10 Credits.
Total number of credits for Knowledge Modules: 112.
Practical Skill Modules:
- 422101000-PM-01, Address protocol requirements, Level 5, 5 Credits.
- 422101000-PM-02, Plan and develop culturally appropriate tourism operations, Level 5, 12 Credits.
- 422101000-PM-03, Prepare, install and dismantle exhibition elements, Level 5, 10 Credits.
- 422101000-PM-04, Source and provide destination information and an itinerary for a customer, Level 5, 15 Credits.
- 422101000-PM-05, Manage, and assist in the administration and clerical support of office resources to facilitate the smooth and effective procurement of physical resources and services within the unit, Level 5, 12 Credits.
- 422101000-PM-06, Prepare quotations, Level 5, 10 Credits.
Total number of credits for Knowledge Modules: 64.
Work Experience Modules:
- 422101000-WM-01, Research, design and sell local travel and tourism-related packages, products and services, Level 5, 25 Credits.
- 422101000-WM-02, Apply ready for work standards to everyday work activities, Level 5, 25 Credits.
- 422101000-WM-03, Handle customer and clients’ queries and liaison in a Travel Information Centre, Level 5, 8 Credits.
- 422101000-WM-04, Operate an online information system for tourism related information, Level 5, 10 Credits.
- 422101000-WM-05, Processing reservations and issuing documentation, Level 5, 36 Credits.
Total number of credits for Knowledge Modules: 104.
The purpose of this qualification is to prepare a learner to operate as a Tourist Information Officer.
This learner will be equipped with the necessary skills and knowledge to work in a visitor information centre in popular tourist destinations throughout South Africa. The learner will assist with matters such as booking accommodation, arranging local tours and recommending restaurants and popular entertainment activities as well as providing travel, hospitality and accommodation information to tourists, distribute the correct brochures and sell souvenirs and prepare displays for the centre.
They will be able to promote and develop local tourism, and assess tourist opportunities for local communities. This learner will have good organisational skills combined with computer and administrative skills to make online reservations and also use a Central Reservation System (CRS). The learner will also be able to research and advise clients on specific domestic travel requests in order to compile an itinerary according to a set budget.
A qualified learner will be able to:
- Compare attractions and destinations using knowledge of South Africa to advise tourists, visitors and local residents according to their needs.
- Collate information to effectively sell tourism products and services.
- Communicate effectively using appropriate methods to maintain effective customer relations according to organizational standards and customer service of internal and external stakeholders.
- Coordinate and support office services and maintain information management systems to enhance the effective operations of the office.
- Plan, co-ordinate and assist in the administration and setting up of exhibitions and special events.
