SAQA ID: 99669
OC: Sales Assistant (Retail)
Title of Qualification:
SAQA ID: 99669 OC: Sales Assistant (Retail)
Duration of Qualification:
This programme consists of Core; Fundamental and Elective Unit Standards as follows and will be covered over a period of 6 months.
Total Number of Credits: 54
Entry Requirements
NQF Level 1 with Mathematics and Communication.
Knowledge Modules:
- 522301001-KM-01: Principles of attending to different types of customers and resolving customer queries impacting on sales, Level 2, 4 Credits.
- 522301001-KM-02: Principles of service excellence and building customer relationships in retail and wholesale sales, Level 3, 3 Credits.
- 522301001-KM-03: Concepts and principles of selling in a full-service retail and wholesale environment, Level 3, 4 Credits
Total number of credits for Knowledge Modules: 11.
Practical Skill Modules:
- 522301001-PM-01: Interaction with different types of customers and present a positive image, NQF Level 2, 2 Credits.
- 522301001-PM-02: Handle customer queries and complaints, Level 2, 2 Credits.
- 522301001-PM-03: Provide customer service and build customer relationships, Level 3, 2 Credits.
- 522301001-PM-04: Sell products to customers using the sales cycle, Level 3, 3 Credits.
- 522301001-PM-05: Use advanced selling techniques, Level 3, 2 Credits.
Total number of credits for Knowledge Modules: 11.
Experience Modules:
- 522301001-KM-01: Principles of attending to different types of customers and resolving customer queries impacting on sales, Level 2, 4 Credits.
- 522301001-KM-02: Principles of service excellence and building customer relationships in retail and wholesale sales, Level 3, 3 Credits.
- 522301001-KM-03: Concepts and principles of selling in a full-service retail and wholesale environment, Level 3, 4 Credits
Total number of credits for Knowledge Modules: 32.
The purpose of this qualification is to prepare a learner to operate as a Retail Sales Advisor. A Retail Sales Advisor sells goods and services such as Fast Moving Consumer Goods (FMCG), clothing, furniture, and speciality merchandise in a retail or wholesale environment.
A qualified learner will be able to:
- Attend to different types of customers and resolve queries.
- Provide customer service and build customer relationships.
- Sell products in a full-service retail and wholesale sales environment.
