SAQA ID: 23833
National Certificate: Business Administration
Services Level 2
Title of Qualification:
SAQA ID: 23833 National Certificate: Business Administration Services Level 2
Duration of Qualification:
This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year.
Total Number of Credits:133
Entry Requirements
n/a
Module 1: Business Communication
Module 2: Office Equipment
Module 3: Managing Oneself
Module 4: Business Calculations
Module 5: The Workforce
Module 6: Recordkeeping
Module 7: The Business Environment
The National Certificate in Business Administration Services: NQF Level 2 is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners. Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organizations such as sports and cultural clubs and the like.
Administrative tasks and administration are done at various levels depending upon the nature and size of the organization and its management structure. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organization in which they are employed. There is therefore an on-going need for highly skilled administration personnel and a need for a well-developed learning pathway to cater for administrative personnel at the various levels at which they operate.
Who is the course intended for?
This qualification is particularly suited to those learners who are performing secretarial/ administrative tasks, in commercial and non-commercial organisations across the entire spectrum, but have not had the opportunity to obtain a formal school qualification beyond NQF level 1
Learning assumed to be in place and recognition of prior learning
Learners accessing this qualification are assumed to be competent in:
• Communication at NQF level 1
• Mathematical Literacy at NQF level 1
Recognition of prior learning:
The structure of this Unit Standard based Qualification makes the Recognition of
Prior Learning possible. Learners who are able to demonstrate competence in the
knowledge, skills, values and attitudes implicit in this qualification and/or any of its
constituent unit standards must receive the appropriate credits. Assessment of Prior
Learning must be done by means of Integrated Assessment
Recognition of prior learning may allow:
• For accelerated access to further learning at this or higher levels on the NQF
• Gaining of credits towards a unit standard
• The obtaining in whole or in part of this qualification
On achieving this qualification, the learner will be able to:
• Identify and maintain records
• Maintain an information system
• Process numerical and text data
• Receive, distribute and dispatch mail in an office environment
• Receive and execute instructions
• Process incoming and outgoing telephone calls
• Behave in a professional manner in a business environment
• Attend to customer enquiries
• Operate and take care of equipment in an office environment
• Manage time and work processes within a business environment
• Investigate the structure of an organisation
• Demonstrate an understanding of the business environment
• Keep informed about current affairs relating to one`s own industry
