SAQA ID: 63409
National Certificate: Wholesale and Retail
Operations Level 3
Title of Qualification:
SAQA ID: 63409 National Certificate: Wholesale and Retail Operations Level 3
Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards and will be covered over a period of one year (see breakdown for more information)
Total Number of Credits:137
Entry Requirements
To access the qualification a learner must be competent in:
• Communication at NQF Level 2.
• Mathematical Literacy at NQF Level 2
Module 1: Customer experience in a wholesale and retail business unit
Module 2: Influence of employees in the wholesale and retail business unit
Module 3: Customer sales service in a retail unit
Module 4: Stock handling operations
This qualification will serve to link the NQF Level 2 National Certificate: Wholesale and Retail Operations qualification and the FET Certificate: Generic Management. The current gap in the learning pathway for Wholesale and Retail (W and R) practitioners will be filled by this qualification. It will serve as the second in the Wholesale and Retail Operations learning pathway and provide a basis for further learning. While the qualifying learners will experience personal growth and development, workplace succession planning will be more readily achieved.
The operational process includes; ordering stock, receiving, dispatching, stock control, cash control, sales and marketing and displaying, responsible credit promotion, perishable foods preparation, sales and display and the running of an informal small business. This qualification will serve to provide the W and R sector with personnel that can perform the operation functions to industry standards, optimise productivity and improve service levels. The qualifying learner will undergo personal development that will contribute to social and economic development.
The learner assessed as competent against this qualification will be able to:
• Ensure a positive customer experience in a W and R business unit.
• Explain how employees can influence the objectives of a W and R business unit
Who is the course intended for?
This qualification provides a planned combination of learning outcomes that will equip qualifying learners with the knowledge and applied competence in wholesale and retail operations and a basis for further learning. It provides a formal route to acquiring the operations skills and will provide recognition of experiential learning in the sector.
Learning assumed to be in place and recognition of prior learning
Learners may access this Qualification in terms of Recognition of Prior Learning (RPL), which is subject to quality assurance by the relevant accredited ETQA and is conducted by a registered workplace assessor, subject to the terms of the model decided upon by the relevant ETQA. The qualification is specifically designed to accommodate a broad range of recognition of prior learning. This intention is reflected in the structure of the qualification and in the rules for combination of credits towards the qualification. The intention is to provide recognition for all the relevant skills which learners already possess and even to provide recognition for skills which might not be
relevant to the job through the elective category.
The successful candidate will be able to achieve the following outcomes:
1. Ensure a positive customer experience in a wholesale and retail business unit
2. Explain how employees can influence the objectives of a wholesale and retail business unit
3. Provide a sales service to customers of a wholesale unit.
